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Rich, product-aware messages for welcome, browse, cart and win-back journeys.
Owned channels
Coordinate every owned channel
Plan email, push, SMS and WhatsApp as one customer experience, with shared eligibility rules and a clear handoff between messages.
Journey1234
Cart reminderEmailPushSMS—
Order updateEmailPush—WhatsApp
Win-backEmail—SMSWhatsApp
EmailMobile pushSMSWhatsApp
Four channels, one voice
The right message on the right screen
Each channel has a role in the journey. RTN picks the one a customer can be reached on and keeps the story consistent.
Your store · nowBack in stockThe size you viewed is available again.
Mobile push
Timely nudges to app users on iOS and Android, sent from the same journey.
Your order has shipped and arrives tomorrow. Track it here.
SMS
Short, consent-checked texts for moments that cannot wait for the inbox.
Hi! The items in your cart are almost gone. Want us to hold them?Yes please
Approved template messages that reach shoppers in the app they already use.
One orchestration layer
Match the message to the moment
Choose channels from customer context instead of building isolated campaigns that compete for attention.
Start with availability
Check consent and reachability before selecting the next message.
Design the handoff
Give every channel a role and prevent overlapping reminders.
Honor the outcome
Stop remaining messages when the customer converts or becomes ineligible.
Read one journey
Review the coordinated path instead of fragmented channel reports.
Orchestration
Stop running four separate channel tools
Siloed channel toolsRTN orchestration
Audience×A different list in every tool✓One live segment shared by every channel
Frequency×Customers get the same reminder four times✓Channels take turns with clear handoffs
Consent×Checked separately, often by hand✓Checked per channel before each send
Conversion×Messages keep sending after the order✓Every channel stops when the customer buys
Beyond owned channels
Extend the same journey to paid media
Customers you cannot message can still be reached through ad audiences built from the same segment.
Owned channels
EmailJourneys and campaigns
Mobile pushiOS and Android apps
SMSConsent-aware texts
WhatsAppTemplate messages
Live segmentOne audience definition
- Behavior and order history
- Consent per channel
- Buyer exclusions
Ad platforms
MetaAudience sync
Google AdsAudience sync
TikTokAudience sync
SnapchatAudience sync
PinterestAudience sync
XAudience sync
FAQ
Questions, answered
Which owned channels can journeys coordinate?
RTN is designed to coordinate email, mobile push, SMS and WhatsApp actions from one journey and shared audience context.
Can channel availability affect the path?
Yes. A journey can choose a path based on consent and whether a customer is reachable on a given channel.
Coordinate every channel from one journey
See how email, push, SMS and WhatsApp work together for your customers.
In your walkthrough
- Your segments, built live
- Journeys across every channel
- Audiences synced to your ad accounts
- How incremental results are reported