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Event-based pricing

Pay for the customer activity you track

Start at one million monthly events, choose a transparent published tier and talk with us when your volume moves beyond fifty million.

Calculate your priceTalk to sales
Plans from

$99/ month

One price for the whole platform
  • Profiles and live segmentsBuilt from every event you track
  • Journeys on every owned channelEmail, push, SMS and WhatsApp
  • Ad audience syncSix ad platforms included
    +3
  • Incremental reportingHoldout-based results

Every plan reaches customers on

EmailMobile pushSMSWhatsAppMetaInstagramFacebookGoogle AdsYouTubeTikTokSnapchatPinterestX

Monthly event volume

Choose the capacity you need now

Move between published event tiers as your tracked customer activity grows.

Up to1 milliontracked events per month

Cost per million events drops as you grow

$99.001M$49.805M$44.9010M$35.9625M$29.9850M
Monthly platform price

$99/ month

Effective volume cost$99.00 per million events
  • Profiles, segments and journeys
  • Email, push, SMS and WhatsApp
  • Audience sync to six ad platforms
  • Incremental reporting
Start with 1M eventsGrowing fast? 5M events is the next tier.

A tracked event is a customer or commerce action sent to RTN, such as a product view, cart update, message interaction or completed order. See what counts

More than 50 million events

Enterprise

Plan higher-volume event capacity and rollout requirements with our team.

Talk to sales

Compare plans

The full platform on every tier

Tiers only differ in event volume. No feature is held back for a bigger plan.

Published tiersFrom $99 / monthCalculate your price
EnterpriseCustom volumeTalk to sales
Monthly tracked events1M to 50MMore than 50M
Profiles, segments and journeysIncludedIncluded
Email, push, SMS and WhatsAppIncludedIncluded
Ad audience syncAll six platformsAll six platforms
Incremental reportingIncludedIncluded
Web and mobile SDKs, API and webhooksIncludedIncluded
OnboardingGuided setup with our teamRollout planning for your volume
BillingMonthly, change tiers anytimeCustom agreement

Every plan includes

One price, the whole retention platform

No add-ons and no locked modules. Start small and keep every capability as you grow.

Customer profiles

Browsing, carts, orders and engagement on one timeline per shopper.

Live segments

Audiences that update themselves as customers behave.

Journeys and templates

Cart recovery, win-back, replenishment and more, ready to switch on.

Owned channels

Email, mobile push, SMS and WhatsApp from one journey.

Ad audience sync

Retargeting, lookalike seeds and buyer exclusions on six ad platforms.

Incremental reporting

Holdout-based results that show what each journey really added.

SDKs and API

Web, iOS, Android, React Native and Flutter SDKs plus a server API.

Webhooks

Send events in and receive journey events out to your own systems.

Guided onboarding

Our team helps you connect data and launch your first journeys.

How events are counted

You pay for activity, not for headcount

A tracked event is one customer or commerce action sent to RTN. Everything you build on top of those events is part of the platform.

Counted as one event

  • Product viewed1 event
  • Cart updated1 event
  • Checkout started1 event
  • Order completed1 event
  • Message opened or clicked1 event
  • App opened1 event

Never counted

  • Customer profiles you storeIncluded
  • Segments and journeys you buildIncluded
  • Audiences synced to ad platformsIncluded
  • Team members who log inIncluded

Grow your team, your segments and your ad audiences without changing tiers.

Explore next

Product

Explore the RTN platform for customer profiles, live segments, automated journeys, paid audiences and incremental revenue reporting.

Explore Integrations

Connect storefront data, messaging channels, advertising platforms, APIs and webhooks through one customer activation layer.

Explore Reporting

Compare reached and unreached customer groups to understand which retention journeys produced revenue that would not happen otherwise.

Explore

FAQ

Questions, answered

What counts as a tracked event?

A tracked event is a customer or commerce action sent to RTN, including browsing, cart, order and messaging activity.

What happens above the selected event tier?

Choose the next published tier as your monthly event volume grows. Volumes above fifty million events use an Enterprise plan.

Are any features limited to higher tiers?

No. Every tier includes the full platform: profiles, segments, journeys, owned channels, ad audience sync and reporting. Tiers differ only in monthly event volume.

Do profiles, segments or team members change the price?

No. Pricing follows tracked events. Stored profiles, the segments and journeys you build, synced audiences and team members are not counted as events.

Can I change tiers later?

Yes. Move to a different published tier as your monthly event volume changes, or talk to us about an Enterprise plan.

How do I estimate my monthly events?

Add up the product views, cart updates, orders and message interactions your store sees in a typical month. Our team can help you size it during a demo.

Not sure which tier fits?

Share your monthly traffic and order volume and we will size your plan with you.

Book a demo ›See pricing
In your walkthrough
  • Your segments, built live
  • Journeys across every channel
  • Audiences synced to your ad accounts
  • How incremental results are reported